Answers to the most important questions for anyone travelling or planning to travel in Tuscany
Last update: 1 July 2020, 5 pm
What is the situation at the moment in Tuscany?
You can now travel in total safety in Tuscany. There are no outbreaks of infection following the lockdown required to contain the Covid-19 epidemic and the situation is being monitored constantly throughout the region.
Tuscany and Italy possess one of the most efficient healthcare systems in the world. Tuscany guarantees to all non-Italians currently in the region the same healthcare that it offers to its citizens: universal, public and free to all.
Are the museums and attractions open?
Museums and cultural spaces have reopened, as too have bars, restaurants, hotels, pools, farmhouse accommodation, campsites and all shops.
In order to protect public health, specific safety protocols have been established in public places, which include measures such as separate entrances and exits and checking body temperatures. In Tuscany, as in the rest of Italy, all persons are required to wear face coverings when indoors in places open to the public. You are not required to wear a mask outdoors, only if physical distancing of at least 1 metre cannot be maintained. For further details, please visit italia.it and the Health Protocols section on the Toscana Promozione Turistica website.
Are the region’s access points open?
Ports, airports, stations and motorways are open and operational. Check the status of your flight on the flight company’s website.
As from 3 June, you can enter Italy and Tuscany freely from abroad, except from countries for which special measures are in force. For more information, please check out the website of the Ministry of Foreign Affairs and International Cooperation.
As advised by the Ministry of Health, Toscana Aeroporti, the company that manages Tuscany’s airports, has been measuring body temperatures on all passengers arriving in the region.
Arrival and departure of public transport
Public transport is running regularly in order to enable necessary travel, but with special measures to allow social distancing and intensified cleaning. For up-to-date information we recommend that you visit the Region’s official website with real-time updates on the public transport situation: regione.toscana.it/speciali/muoversi-in-toscana
What precautions has the Tuscany health system taken to protect residents and visitors?
The Tuscan Region guarantees its constant collaboration with the national health authorities and with the regional health offices, which are on alert and continuously kept informed with regards to operational updates and guidelines codified at national level.
The situation is being constantly monitored by the local health authorities, which guarantee the sanitary control of Tuscany via the adoption of actions and measures specifically geared towards prevention. Daily disinfection of regional trains and all local public transport has been intensified. In Tuscany’s airports, public spaces are being sanitised on a regular basis and handwash dispensers are available across the terminals.
Can I cancel a trip?
Italy’s borders reopened on 3 June, so there is no reason to cancel your trip. The general cancellation terms and conditions of the hotel/accommodation or tour operator will apply. For detailed information, please contact the hotel or accommodation that you have booked, and possibly your insurance company, if you have stipulated a cancellation policy for the trip.
If you decide to cancel your trip to Tuscany, we nevertheless suggest that you check with the accommodation or tour operator if it is possible to change the booking to another date.
Once I’m in Tuscany, who can I contact in case of emergency?
In Tuscany you can get in contact with the health authorities by calling the 24/7 public freephone number set up by the Ministry of Health: 1500
For information, orientation and details about Covid-19, phone 055 4385850 from Monday to Friday 9am to 1pm. Calls will be answered by trained operators.
If you are a Tour Operator and would like to receive information about the destination, write to firstname.lastname@example.org
What should I do to ensure I have a safe trip?
Here are some straightforward rules to help contain infection from Coronavirus.
- Wash your hands frequently with soap and water or use an alcohol-based gel
- Avoid close contact with people, keeping a distance of at least 1.8 metres
- Do not shake hands or hug until the emergency has subsided
- Do not touch your mouth, eyes or/and nose with your hands
- Cover your mouth and nose with a disposable tissue when you sneeze or cough, or sneeze or cough into the inner fold of your elbow
- If you have flu-like symptoms, do not go to the hospital emergency room or to a doctor’s surgery; call the freephone number 1500
- Clean surfaces with chlorine- or alcohol-based disinfectants
- Use face protection during all social contact
- Do not share bottles and glasses, especially during exercising
- Do not take antiviral medication or antibiotics unless prescribed by a doctor
- MADE IN CHINA products and packages from China are not hazardous.
- Pets do not spread the new Coronavirus. It is always good practice to wash your hands after being in contact with animals.
How can I stay updated as the situation develops?
The Tuscan Region has activated a special section on its website where you can find all information and updates, from health ordinances to logistical changes: